Who We Are
Corporate Background:
SerCom Solutions, headquartered in Dublin, Ireland, was founded in 1978 and is a wholly owned subsidiary of DCC plc. DCC is one of Irelands leading business support services groups and have annual revenues exceeding $6 billion, with operating profits over $200m. DCC have been investors with SerCom since 1985, and they have a strong balance sheet. They are also quoted on both the London and Dublin stock exchanges.
SerComs services include:
- Sourcing
- Daily Procurement & Planning
- Reverse Engineering and Design
- Product Testing and Compliance Certification
- Localisation
- Quality Inspection and Control
- Receiving and Warehousing
- Inventory Management
- Assembly & Finalisation
- Repacking / Co-packing
- Rework
- Distribution & Fulfilment
With our roots in the print and packaging industries, we have advanced our procurement business across a wide variety of commodities and services. We have also developed our expertise into highly complex assembly work. Commodities managed include IT related components (such as screws, cables, enclosures & cards); marcom materials; electronic components & finished goods; furniture, building materials such as tools & insulation; various types of print & packaging; as well as clothing.
Quality Leaders:
SerCom Solutions was the first indigenous Irish company in our sector to be awarded ISO 9000 in 1988 -we were also the first to be awarded ISO 14000. Quality, regardless of price, will not be compromised under any circumstance and customers can be assured of our stringent sourcing, compliance and control processes.
Leverage our Resources:
Our business is fundamentally client driven - there is a non negotiable goal for customer satisfaction which prevails throughout our entire organisation.The decision making process for investment requirements is speedy and this enables us to respond immediately to customer needs. While we have many large corporations on our client list, we have also worked very successfully with small and medium sized businesses that chose to immediately leverage our nimble infrastructure and book of business purchasing power. It also allows them to leverage the benefits of low cost sourcing while eliminating the risks.
Skillsets & Systems:
We have skilled and experienced personnel positioned in strategic locations to source a broad, and ever expanding range of commodities and finished goods from local and international suppliers. Our sophisticated IT system (mySAP ERP) has allowed suppliers and customers react to real time supply chain activity. Customers have gained significant cost advantage from leveraging our extensive capabilities - without compromising on quality or delivery performance.
Global Reach:
We have a number of locations in each of the main regions, Europe (4), USA (4) & Asia (2) and are well advanced in the planning process to expand further into the Americas as well as Asia. However, through our strategic partnerships and highly portable IT systems, we are in a position to provide a service from virtually any of our client's preferred locations.
Customer Feedback:
We have achieved consistently high ratings with our customers. Both our skill sets and operational processes have received excellent feedback from a wide variety of clients across the globe. The real testament to our performance however, has to be the longevity of many of our relationships with organizations large and small, and the organic growth opportunities provided to us from within many of these same organizations.