Procurement and Logistics

Overview

Speed and agility are critical success factors in today's business world. Supply chains compete with supply chains to profitably win and retain customers. A supply chain is only as strong as its weakest link. No business can afford to have their financial performance throttled by weakness in internal operations or external suppliers. Many companies trust SerCom Solutions, a leading provider of procurement and supply chain management services, to manage key links in their supply chain.

SerCom works with customers to understand their products, supply chain and markets. We tailor a solution that provides the appropriate level of flexibility and responsiveness - balanced with cost and inventory levels. Our suite of models in this area includes forecast management, replenishment models, back to back orders, and product lifecycle management, ranging from new product launches to end of life inventory management.

We perform a wide range of activities including the following: handling the day to day demands from our customers; P.O. placement and expediting with suppliers; dealing with freight and customs requirements; warehousing inventory close to the point of consumption anywhere in the world; and driving the replenishment and/or assembly process in line with real time demand. We know that business objectives can vary significantly from introduction to growth to maturity to end of product life, and we factor these product lifecycle changes into our models and execution processes.

IT systems play a significant role in aligning players in the supply chain. At SerCom, we run our business on mySAP, the best ERP system in the world. Each day, hundreds of customer and supplier personnel securely access customised information to drive the supply chain. MRP (Material Requirements Planning) is run as frequently as the customer model dictates, sometimes hourly. Our suppliers are not only provided with forecast but with real-time demand information to facilitate a high speed response. The business is entirely metrics driven and all suppliers are closely monitored for responsiveness, quality performance and cost control.